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QDI takes it's commitments to customer service extremely seriously. We understand you expect honest, clear and timely communications regarding your needs. We promise to always keep you informed and act in accordance with the Australian Trade Practices Act and in accordance with the South Australian Fair Trading Act and any other acts or regulations affecting our operations, in the locations in which they occur.
However just acting within the law does not make great service. We also guarantee to always do the following :
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Answer your calls promptly
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Answer your Emails promptly
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Return your messages promptly
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Maintain a friendly and professional manner
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Say what we do and Do what we say
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Provide written records where appropriate
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Attempt to exceed your expectations |
QDI offers a FREE SERVICE HOTLINE that is available to all our customers during normal business hours 6 days a week excluding public holidays.
QDI FREE SERVICE HOTLINE
8AM - 5PM(South Australia) - Monday to Saturday excluding public holidays **calling this number outside these hours may incur extra charges
Call 61 8 88934134
If you have a priority support or 247365 contract please use the numbers and contact information provided with your documentation.
For a prompt email response to your enquiries or answers to your questions regarding any aspects of our customer service please contact us service@qdi.net.au |